"No. 3 team, please go to a community and transfer the patient to the hospital for hemodialysis." Master Han, who has nearly ten years of non-emergency transport experience in Linglin Health, started his work at 4 am. Wearing protective clothing, Master Han led the escorts to the designated place on time, contacted the patient's family, checked the health code and nucleic acid report, confirmed that the hospital received the patient, then transported to the designated hospital, and finally safely escorted the patient back to the community.
In March 2022, when a new wave of COVID-19 broke out in Shanghai, the prevention and control situation became increasingly severe, and some communities began quarantine management. The transport project team, whose core members had assistant experience in Wuhan in 2020, was immediately aware of the difficulties of patients receiving regular hemodialysis treatment and tumor chemotherapy under epidemic control. The project team immediately designed closed-loop transport service standard procedures and service specifications for such patients and actively communicated with related subdistricts to discuss cooperation and provide complete solutions for medical transportation.
Linglin Health started the "closed-loop transport and escort service for non-emergency patients" half a month before Pudong epidemic control. On March 14, Linglin Health officially launched its first corporation with Huamu Subdistrict in Pudong New Area and received unanimous praise from patients and community organizations on the first day of the service. The actual operation data is almost consistent with the expectation at the design phase, and hemodialysis, chemotherapy, and various types of vaccination account for 70% of the total number of services.
On March 28, Linglin Health started service cooperation with Puxing Road in Pudong New Area. During the closed-loop medical transportation period, the company has launched more than ten teams into the most needed communities and provided the fastest response speed for the patients. By the end of March, it has served more than 300 people in two subdistricts in Pudong New Area.
Linglin Health started the "closed-loop transport and escort service for non-emergency patients" half a month before Pudong epidemic control. Linglin Health Dispatching Center initiated the preparation work for the Puxi region while continuing the service in the Pudong area. "Professional team member training, vehicle capacity deployment, protective material storage, logistics support..." Patients have no trivial matters. After all the work had been done, the company started to contact communities in the Puxi area.
On March 30, Changzheng Town of Putuo District, Jiangsu Road Subdistrict of Changning District, and Songnan Town of Baoshan District, and On March 31, Wanli Street in Putuo District and Ganquan Street in Putuo District confirmed service. It took only three hours to complete the whole process from communication, plan discussion, and transport capacity allocation to vehicle crew configuration owing to service standard developed from previous experience.
The mission of "Providing a healthier lifestyle with greater happiness" is not a slogan but a real action! Under the epidemic, these vehicles have become another beautiful scenery in the city, leaving their hurried footprints in the streets and alleys of Shanghai... Linglin Health would be with you to keep Shanghai a city filled with love and safety.